Contents: Videos | Case Studies | Products | New from CPP | Reader's Poll | Ask the Experts | 2006 Tradeshows
CPP is proud to present our "Leaders in Workforce Development" Video Series. In these engaging video shorts, you'll hear industry experts speak out on the most pressing issues in the field of workforce management and development. View videos >>
Using CPP's Professional Services and assessments, the U.S. Military leveraged the power of its assessment data to create performance benchmarks with clearly identified leadership competencies. The result: A significantly improved leadership development program. Download the case study >>
New from Davies-Black® Publishing
Co-published with ASTD (American Society for Training & Development)
Learn from the leaders including Southwest Airlines, Revlon, JetBlue, S. C. Johnson and Sallie Mae. Authors Cawood and Bailey profile 13 extraordinary companies and their stories of vision, endurance, faith, and failure. Drawing inspiration and insight from exclusive interviews with senior executives at today's most exemplary companies, including many perennial favorites on Fortune's list of the "100 Best Companies to Work For," Destination Profit delivers a fresh approach to business excellence that places people squarely at the center of the drive toward profitability and sustained competitive advantage. Learn more >>
CPP presents the new CPP Perspectives, a free, bi-annual newsletter that highlights and celebrates the successes of our best partners — our customers. CPP Perspectives features articles from practitioners and authors who discuss their work and experience. Our first issue features Kelly Kennebrew, M.S., an organizational development consultant who uses the MBTI® and FIRO-B® tools to improve team performance. Read newsletter >>
Participate in our Reader's Poll. We'll share the results with you in the August issue of CPP Insider.
What is currently the biggest challenge for your organization? Take the poll >>
Last Month's Reader's Poll Results
Last month we asked "In general, how does your organization manage conflict?" Here's how you responded:
Tips for Starting Conflict Resolution Dialogue
Ask the Experts is your opportunity to ask questions and get real answers from product experts. This question comes following last month's Insider release of the whitepaper, "Making Conflict Management a Strategic Advantage" by Ken Thomas, Ph.D. The answer is provided by Dr. Thomas.
Q: Conflict can be a difficult subject to bring up. How do I start a conflict resolution dialogue?
A: Time your conversations appropriately by asking if it is a good time to talk. Be upfront, starting dialogue with phrases such as "what I'm most concerned about is __," or by asking individuals to share their concerns. Use language that invites others to problem-solve and avoids creating defensiveness. Try, for example, "we seem to be having a problem with ___. I'm hoping we can find a way to resolve this that works for both of us."
For more information, check out Introduction to Conflict Management: Improving Performance Using the TKI by Kenneth W. Thomas.
If you have a particular counseling or interpretation problem, or are stumped by a challenge with your workforce, send it to cpp_insider@cpp.com. Each month we will feature one chosen question, along with our answer and advice. We look forward to helping you!
CPP will be attending many events in 2006. Let us know if you're going to be at any of these shows - we'd love to meet you there. And if you have recommendations for other shows we should include on this calendar, we welcome your suggestions. Email ksahami@cpp.com.
MBTI, Myers-Briggs Type Indicator, Myers-Briggs, the MBTI logo and Introduction to Type are registered trademarks of the Myers-Briggs Type Indicator Trust. Strong Interest Inventory, FIRO-B, SkillsOne, and Davies-Black are registered trademarks and CPI 260, CPI, California Psychological Inventory, and the CPP, Strong, TKI, FIRO-B, and CPI 260 logos are trademarks of CPP, Inc. |
