Issue Highlights

Welcome to the December issue of CPP Insider! In this issue:

	Tell us how changing demographics are affecting your business and be entered to win an iPod® shuffle!
	Improve communication with tips by applying type theory to communicating from CPP Author Donna Dunning.
	Save on holiday gifts with a special offer from Davies-Black® Publishing!

We hope you enjoy the issue and, as always, look forward to hearing from you at cpp_insider@cpp.com.

- Christine Karscig, Managing Editor

How are changing workforce demographics impacting your business?

As you well know, changing demographics around the world are impacting the composition of our workforce and the way business is conducted. How are these changes driving your workforce planning strategies, your recruitment processes and the ways in which you will be forced to approach leadership and employee development? We want to know.

CPP is partnering with our worldwide network of distributors on a survey to understand how HR professionals view the shifting workforce demographic situation in their regions and how viewpoints differ - or are similar - around the world.

We'd like to ask you to participate in this survey and share your observations that will contribute to a global perspective on leadership and the changing workforce. In appreciation of your participation, you will receive a full report of the results. As an additional thank you, all respondents will be entered into a drawing to win one of two iPod^® shuffle devices*.

To access the survey, please logon here.

For detailed drawing information, click here.

Top Tips for Communicating More Effectively by Donna Dunning

The MBTI^® tool allows us to make predictions about how people prefer to communicate based on psychological type. When communicating, take into account these important differences:

1. Some people think out loud and seek an opportunity to engage in dialogue right away. Others prefer to reflect before speaking and may be uncomfortable when asked to respond immediately.
2. When sharing information, some people focus first on communicating relevant facts and details, while others are more interested in initially understanding the underlying patterns or whole concepts.
3. Metaphors and abstract language appeal to some people, while others prefer concrete, straightforward language.
4. Developing personal relationships and having a harmonious atmosphere at work is more important to some people than others.
5. When receiving feedback, some people seek support and encouragement, while others look for a frank critique.
6. Coming to closure is important to some people, while others prefer to look at a variety of options and alternatives.

For more information about the application of type theory to communication, read Introduction to Type^® and Communication by Donna Dunning.

70% of workers ages 26 to 41 would consider taking a career break. - HR Magazine, August 2007

MassMutual's Sales Agents Turn to Strong Interest Inventory^® Assessment for Targeted Marketing

Read how MassMutual used the Strong Interest Inventory^® tool to increase agent profitability and retention. Read the case study >>

In 2010, 26.6 million workers in the United States will be 55 or older. In 2022, 4.3 million baby boomers will turn 65. - T+D Magazine, August 2007

New from Davies-Black^® Publishing

Igniting Gen B and Gen V

With millions of Baby Boomers poised to retire and too few “up-and-comers” in line to take their place, retention has outpaced recruiting in the race to stay ahead of the business curve. Igniting engagement—especially that of longtime Boomers and Veterans coasting to retirement—has become the A-list action item in talent management. Is your organization taking action now to maximize the positive impact of retiring employees well before they go—and even after retirement?

If not, you need to start doing the following:

• Analyze your current demographics and future skill needs
• Share your business plan with all employees
• Conduct baseline engagement surveys
• Train and reward managers for employee engagement
• Capture strategic knowledge
• Rethink recruiting, redefine retention, and reconstruct retirement
• Create a culture that thrives on customer-driven change
• Ask for input
• Expect excellence every day from every employee
• Reward risk taking and innovation
• Recognize all contributors
• Ignite your Boomer and Veteran power

Make your goal to turn coasters into catalysts and keep your talent on board. The benefits to your organization are many: reduced recruiting costs, reduced operational costs, reduced training costs and increased knowledge capture, and reduced sales costs. The best result will be increased ROI for your organization and keeping your competitive edge.

Talent management expert, Nancy Ahlrichs, explains and demonstrates the new rules of engagement for Boomers, Veterans, and other long-termers on the job in her new book, Igniting Gen B and Gen V (co-published with Society for Human Resource Management). She shows you how to get started doing that today!

Learn more about Igniting Gen B and Gen V >>

Limited Time Offer

Davies-Black^® Publishing would like to extend a special holiday offer to all e-commerce customers. Order online by December 31, 2007 and take 20% off your entire book order plus get free ground shipping via UPS. Enter promotion code DBEC2 during checkout to save. For details and a list of available products, visit www.daviesblack.com.

Younger workers today will change jobs an average of 10 times before they turn 40. - Talent Management Magazine, August 2007

TKI Featured Articles

Take a Bite Out of the Fight - Legal Management Magazine, November/December 2007

Resolving individuals' conflicts within law firms requires patience, understanding, and an emphasis on the importance of communication and teamwork. Read more about effective conflict resolution techniques from Kenneth W. Thomas, a conflict management researcher and coauthor (with Ralph Kilmann) of the Thomas-Kilmann Conflict Mode Instrument. Read the article >>

MBTI Featured Articles

Personality Tests Can Help Make Workplace Stronger - Chicago Daily Herald, November 4, 2007

Read how personality assessments like the Myers-Briggs Type Indicator^® (MBTI^®) instrument can help make the workplace environment stronger, as reported by the Chicago Daily Herald. Read the article >>

For more CPP featured articles click here >>

• Mountain Pacific Association of Colleges and Employers Conference - December 5-6, 2007 - Denver, CO
• MBTI and Strong Combo Workshops - Ongoing 2007-2008

Let us know if you're going to be at any of these shows—we'd love to meet you there. And if you have recommendations for other shows we should attend, we welcome your suggestions. Email us at cpp_insider@cpp.com.

MBTI, Myers-Briggs Type Indicator, Myers-Briggs, the MBTI logo and Introduction to Type are registered trademarks of the Myers-Briggs Type Indicator Trust. Strong Interest Inventory, FIRO-B, the FIRO-B logo, SkillsOne, CPI 260, the CPP logo, and Davies-Black are registered trademarks and CPI, California Psychological Inventory, and the CPI 260 logo are trademarks of CPP, Inc.

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