CPP, Inc. and Davies-Black® Publishing strive to protect your privacy. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services. To that end, we would like you to know how we use the personal information you entrust to us.
CPP, Inc. is a licensee of the TRUSTe
Privacy Program. TRUSTe is an independent, non-profit organization whose
mission is to build users' trust and confidence in the Internet by promoting
the use of fair information practices. This privacy statement covers the
following websites: www.cpp.com,
www.skillsone.com, online.cpp.com, fulfillment.cpp.com,
www.cppsurveys.com. Because CPP wants to demonstrate its commitment to
your privacy, it has agreed to disclose its information practices and have its
privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you
should first contact the Legal Department of CPP, Inc. by email at
privacy@cpp.com, by phone (1-800-624-1765) or by mail (Legal Department,
1055 Joaquin Road, 2nd Floor, Mountain View, CA 94043). If you do not
receive acknowledgment of your inquiry, or if your inquiry is not
satisfactorily addressed, you should then contact TRUSTe through the TRUSTe
Dispute Resolution Process at
http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will
serve as a liaison with the Web site to resolve your concerns.
CPP, Inc. complies EU Safe Harbor framework as set forth by the
Department of Commerce regarding the collection, use, and retention of data
from the European Union.
COLLECTION OF INFORMATION ON THE INTERNET
Our web site may log a user's IP
address, browser type and version, dial-up domain, and computer operating
system when he/she visits the site. IP addresses may in some cases be linked to
personally identifiable information. We use the tracked information to help
diagnose problems with our server and to administer our website. IP addresses
of our web site users are used to diagnose problems with our server, and to
administer our web site. IP addresses may also be used to gather broad
demographic information-information that is not associated with any individual,
and is anonymous.
Our web site uses an order form for customers to purchase
products and services. We collect customers' contact information (such as their
address and email address) and financial information (such as their account or
credit card numbers). We verify our customer-provided credit card information
with a third party prior to order processing.
Contact information from the order form is used to send orders
to our customers. We also provide mailings and other marketing collateral
regarding product information and releases. We also conduct surveys during
which non-personally identifiable information is collected
but will not be used other than to garner survey results. Users may opt
out of receiving any of the surveys by contacting CPP by email, mail or phone
as noted above or by selecting the appropriate option during account setup or
modification once they are logged into their account. We reserve the
right to aggregate or compile and use data obtained from the scoring or other
processing of products listed on this site or other wise sold or licensed by
CPP, and to utilize this data for research, product development, and
statistical analysis. Be assured that such data is only used in aggregate and
never discloses any individual's identity.
If a user chooses to sign up to receive a CPP newsletter, that
user will be able to unsubscribe from that newsletter by clicking on the
unsubscribe link provided in the newsletter, by e-mailing CPP Customer
Relations custserv@cpp.com or by mailing CPP’s Customer Relations at the
address provided below.
CPP collects the name and e-mail
address of the end-user (the assessment taker) for the sole purpose of
providing CPP’s customers with assessment results. CPP does not
share this information with any third parties (other than the test
administrator).
Certain federal, state, local or other
government regulations may require that we disclose personally identifiable
information about you. In such cases, we will use reasonable efforts to
disclose only the information required under applicable law.
Our web site may contain links to other web sites. We have no control over the privacy practices of such other web sites nor should the link be considered an endorsement of such other web sites' privacy practices. We recommend that you read the privacy policies of such other websites.
COOKIES
Our web site also uses "cookies." Cookies are small data files that certain web sites write to a user's hard drive during a visit. A cookie file tracks information as the user visits pages within the site. This information will be used to improve the user's online experience by delivering content specific to the user's interests. Users have the choice to accept, reject or be notified when a site sets a cookie by configuring their browser preferences.
CPP’s websites use cookies as follows:
www.cpp.com site cookie –The cookie used on this site does not contain any personally identifiable information and contains order and shopping cart information.
www.skillsone.com – Two cookies are used on this site. The first cookie stores the user’s account information and qualification level but is destroyed when the user logs out, when the user leaves the www.skillsone.com site or when the browser window is closed. The second cookie is used for order processing from the www.skillsone.com site and does not include any personally identifiable information.
online.cpp.com - The cookie used on this site does not contain any personally identifiable information cookie and contains session-based information.
fulfillment.cpp.com - The cookie used on this site does not contain any personally identifiable information cookie and contains session-based information.
www.cppsurveys.com - The cookie used on this site does not contain any personally identifiable information cookie and contains session-based information.
SECURITY
When a user pays for an instrument or places an order online, the user's personal information and credit card information are processed and encrypted by offsite, secure servers: Verisign.com and cybercash.com, using industry-standard SSL encryption. SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. We
follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive
it. No method of transmission over the Internet, or method of electronic
storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security. If you have any questions about security on
our Web site, you can send email us at privacy@cpp.com.
CHILDREN'S USE OF THE WEB SITE
CPP recognizes the importance of children's safety and privacy on the Internet. For that reason, and in compliance with applicable laws, we do not intentionally collect personally identifiable information from, nor do we offer any content targeted to children. We ask that children under the age of thirteen do not use our web site, as it is not targeted to children.
WILL CPP DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
We do not sell, trade or rent or
otherwise give to any other entity or organization the individual information
our customers submit when placing an order or taking an instrument on our site
except as noted in this privacy policy. CPP does provide its customers with the
individual information they need to properly counsel or advise their clients.
In other words if you are taking an instrument on our site at the direction of
a consultant, counselor or other individual, that consultant, counselor or
other individual will receive, from CPP, individually identifiable information
so that he or she may properly counsel or advise you.
From time to time, CPP will provide its approved distributors
in international markets with a list of customers, including name and contact
information, residing in that distributor’s CPP-approved area of
distribution. CPP will do so only when it reasonably believes that
providing such information will permit improved service to CPP customers in
that distributor’s area, and only when the distributor’s use of
such information is in accordance with CPP’s privacy policies in general.
We use outside shipping companies to fulfill orders, and a
credit card processing company to bill you for goods and services.
Similarly, from time to time CPP uses third party vendors to assist in
the preparation and mailing of its marketing materials. These companies
do not use personally identifiable information for any other purposes other
than those directed by CPP, Inc.
If a customer neglects to pay amounts due and owing to CPP, CPP
may send that CPP Customer’s name, contact information and account
information to a third party vendor for collection of overdue payments.
Other than the above, if we provide a third party with client
information, it will be in the form of aggregate data and used for the purposes
of product development, research or statistical analysis. The information will
remain anonymous, stripped of all personally identifiable data and compiled
among all of our visitors' answers to survey questions and instrument responses
as well as grouped on-site behavior. Again, all identifiable individual
information will be removed.
CPP may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law; (ii) enforce or apply the terms of any of our user agreements; or (iii) protect the rights, property or safety of CPP, our users, or others.
If you need to update or correct the personal information that you have provided to CPP, please send an email to custserv@cpp.com. You can expect a response to your request within 30 days.
SUMMARY
CPP is committed to protecting our
customers' privacy. We use the information collected on our site to improve our
products, your experience, and scientific study. By using our Web site, you
consent to the collection and use of information by CPP. We may from time to
time change our privacy policy, but we will always post those changes on this
page so that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it.
Because of the changing legal landscape and the evolving nature of technologies, we may amend this privacy policy from time to time, and will post any revisions on this web site. A prominent notice will be posted when there are material changes to this site’s use of your personal information. You can determine when this privacy policy was last updated by looking at the “Last Updated” statement at the bottom of this web page.
CONTACT US
We need your help in making sure your personal information is correct in our systems. Please notify us of changes to information you've previously provided. If you have any changes, or if you have any questions or comments about privacy, please do not hesitate to contact us at privacy@cpp.com. If you are not satisfied with our response, we will provide you with further information concerning where you can address any issues related to your privacy. We can also be reached at 1055 Joaquin Road, 2nd Floor, Mountain View, CA 94043.
