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CPP Conflict Management Solutions

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Is helping your employees make conflict management a core competency one of your top workforce development initiatives? If so, CPP has the solutions to help you to achieve meaningful results.

The Myers-Briggs Type Indicator® (MBTI®) instrument is a versatile tool that provides individuals with a powerful understanding of their own and others’ personality preferences. By providing insight into personality differences, you can help people in your organization reduce conflict, improve communication, and ultimately work more effectively together. The Thomas-Kilmann Conflict Mode Instrument (TKI) can help people identify their preferred conflict-handling style or “mode”-- competing, collaborating, compromising avoiding and accommodating-- and learn when and how to select the most appropriate style for a given situation. When you make conflict management a core competency, you’ll create satisfying and productive working relationships across your organization.

 
 
 
 
   
Resources
 
   

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case studies header Case Studies

 
   

Call Centers Can Increase Customer Satisfaction Through Effective Conflict Management: Call Reps' Preferred Conflict-Handling Styles Affect Customer Satisfaction

 
   

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  White Papers

 
   

Read the whitepaper, by Kenneth Thomas, Ph.D., on Making Conflict Management a Strategic Advantage

 
   

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 Webcasts

 
   

Innovative Conflict Management for Organizations, featuring Kenneth Thomas, Ph.D.

 
 


 
 
Conflict Management Products Workforce Development Programs

Assessments, Interpretive Reports and Booklets

 

MBTI® Work Styles Report

       

MBTI® Team Report

     

Thomas-Kilmann Conflict Mode Instrument Profile and Interpretive Report

   

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Support Materials

  

MBTI® Conflict Management Program Leader’s Resource Guide

Introduction to Type® and Teams

Introduction to Type® and Conflict

Conflict Workshop Facilitator’s Guide for the TKI

Introduction to Conflict and Teams

Let’s Deal with Conflict

   

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Books

 
 
Need our help?
 

CPP Professional Services combines the reliability of CPP’s premier products with the skills and experience of expert consultants to provide effective end-to-end workforce development solutions. To learn how CPP’s customized training solutions can help you meet your training objectives, contact a Regional Consultant in your area by calling 800-624-1765.

   

 

 

 

 

  
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