The Thomas-Kilmann Conflict Mode Instrument (TKI) helps individuals understand how five conflict-handling modes, or stylescompeting, collaborating, compromising, avoiding, and accommodatingaffect interpersonal and group dynamics and learn how to select the most appropriate style for a given situation. By selecting responses from 30 statement pairs, individuals discover their preferred style. The TKI assessment allows trainers and HR professionals to safely open a discussion about conflict, to reveal patterns, and to look at instances when one conflict behavior is productive and when choosing another style would be more effective.
The TKI assessment follows the same basic format as the best-selling paper-and-pencil version but is tailored specifically to each individual participant. Each personalized analysis report graphically shows how the participant uses the five conflict-handling modes. Your clients will find taking the TKI assessment online to be a fast and engaging activity. The TKI assessment is psychometrically sound and thoroughly researched, so you can trust the results your clients will receive. You can choose to have clients receive immediate feedback and/or have results sent directly to you. You can conduct training using your own TKI materials or purchase materials through SkillsOne.com.
Based on the participant's particular use of each mode, the report offers specific suggestions to help him or her understand the pluses and minuses of a particular conflict-handling style, guidance on the appropriate use of each mode, and tips for learning to work with less preferred modes.
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