Support We’re committed to providing you with the expert guidance, support, and information you need to succeed. Here you’ll find a host of information designed to provide you with quick, self-service support. If you don’t find what you need, just email us and we’ll get right back to you.

Account Information

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Ordering Information

CPP, Inc., accepts VISA, MasterCard, American Express, and Discover. To place an order:

1. First, find the products you want. Begin shopping by doing one of the following:

  • Browse our Products page.
  • Select a Brand (e.g. Myers-Briggs) or Your Needs from the navigation menu or scroll through the Your Needs tabs (e.g. Leadership & Coaching) within the dynamic module on the homepage.
  • Type a keyword into the Search tool in the right navigation bar.

 

2. Select products for purchase

  • Click the Add To Cart button to select products for purchase.
  • When you’ve finished making your selections, begin the easy Checkout process described below.

 

3. Complete the certification form

  • We uphold the guidelines established by the American Psychological Association, so some of our products require certification. To purchase these products, please complete our Purchase Eligibility Form and fax it to Customer Relations at 650-969-8608. You may not be able to complete your order until your certification level has been verified.

 

4. Choose a shipping option

  • Orders will ship within 2 business days. Actual delivery times will vary based on shipping option selected.

 

5. Indicate your method of payment

  • Provide current address and credit card information.

 

6. Verify your order

  • Confirm your order, shipping, and payment information is correct and place your order.

 

Global Sales

Problem with an order?

Email us at custserv@cpp.com

  • Additional Ordering Information

    Additional Ordering Information

    CPP, Inc., accepts VISA, MasterCard, American Express, and Discover. Payment terms are net 30 days. CPP regrets that it cannot process orders that do not include payment unless previously authorized by CPP upon credit approval.

    For international orders, see our Global Sales page. Prices are effective January 1, 2011, and are subject to change without notice. We will not delay shipment of your order because of price changes unless the increase is more than 10% or you specifically request that no changes be made on your order without your approval. Sales tax may apply except on prepaid answer sheets and electronic administrations. Please include a copy of your tax exemption certificate if applicable.

Returns

Returns and exchanges must be sent to CPP via traceable methods and be accompanied by a Return Materials Authorization (RMA) number, which can be obtained by calling Customer Relations at 800-624-1765. Returns meeting the following criteria will be credited to your CPP account (no refunds). Account credits are good up to 12 months from date of issuance. Materials must be unopened, in reusable condition, accompanied by a copy of the original invoice, and returned within 60 days of the original invoice date. This policy also applies to administrations. Kits and Money-Saving packages must be returned in their entirety. All sales of electronic PDF documents, videos/DVD’s and PowerPoint presentations are considered final. Test results are not returnable for credit. CPP reserves the right to discontinue scoring any assessment or reports purchased over 12 months previously, including prepaid answer sheets, and any online assessment or reports. This also applies to out of print product.

In order to expedite your credit, please obtain a return authorization number.

Remember to complete the reverse side of the packing list, including the reason for return and the return authorization number, and send with your package to this address:

CPP, Inc. Warehouse
1150 Hamilton Court
Menlo Park, CA 94025

Discount Information

University Students

University Students purchasing CPP test products for research use or assessment review are eligible for a 25% discount (not applicable to other discounts; distributed products are excluded). To qualify, submit your order to CPP Customer Relations with your graduate advisor’s signature and a brief statement of your research. This offer may not be combined with other discounts. Annual renewal required. Student orders must be prepaid.

Faculty

Faculty purchasing CPP test products specifically for classroom use are eligible for a 20% discount (not applicable with other discounts; distributed products are excluded). To obtain a faculty discount, contact CPP Customer Relations at 800-624-1765.

Scoring Services

The Scoring Center scores scannable CPP answer sheets.
Send answer sheets to:

U.S. Mail/Courier/Express Mail

CPP Scoring Center
1150 Hamilton Court
Menlo Park, CA 94025
800.624.1765

Request for Scoring Services

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  • Elements of Sound Testing

    The testing procedures and measurement concepts specified provide a check for those whose training in educational and psychological measurement is limited, or for those who are unsure about the level of tests for which they are eligible. This list represents the minimum knowledge necessary for the proper and ethical use of tests designated with an (R) on this website.

    Test Selection

    You understand how to select the appropriate instrument and how to determine whether the instrument measures what you need to measure. You know whether the norms are appropriate for your purpose and for the specific population you wish to test.

    Administration

    You understand the appropriate procedures and conditions for administration and realize that for some instruments results will be invalidated if precise procedures and ins are aware of the need to consider information beyond the scores to determine the appropriate classification.

    Moderator Variables

    You can estimate the extent to which other variables, such as gender, age, anxiety level, nationality, or client history, may affect the test results or comparisons with norm groups.

    Interpretation

    You understand how to properly interpret the instrument, including how to integrate test results with other information about the examinee. If computer-generated narratives are used as a basis for interpretation, you understand the limits of such narratives and retain personal responsibility for a thorough and accurate interpretation.

    Responsible Testing Practices

    You are willing to accept responsibility for the proper use of instruments in your organization, including ensuring that only certified individuals have access to the instrument, that the item content and scoring procedures are secured, that the copyright of all materials is honored, and that client confidentiality is maintained at all times.

    Referral

    You can identify the limits of your competence in testing and make referrals for administration or interpretation of instruments that exceed those limits.

    Appropriate, ethical use of psychological instruments requires general knowledge of measurement as well as specific information about the test you are considering. Formal academic course work in tests and measurement or other equivalent training provides the necessary foundation for the proper use of most instruments. Membership in a professional organization whose code of ethics governs the sound use of educational and psychological instruments is also desirable.

    With this background, a careful reading of the test manual is then necessary. Specialized knowledge and training are required for purchase of instruments that could be harmful to an individual if misused. For such instruments, graduate-level training in psychology or a related field is necessary to conduct a proper administration and interpretation.

  • Copyright & Permissions

    Copyright

    All of CPP’s publications are copyrighted. The reproduction or distribution of all or any portion of any such publication, including but not limited to copying onto the Internet, in any new media, into software into a stored database or retrieval system or by any other process whatsoever, is in violation of copyright laws unless prior written authorization has been obtained from CPP, Inc.

    This policy applies to any and all CPP publications, including any instrument, tables, charts, norms, or other text found in manuals, brochures, and books. No copies, modifications, translations, or special versions may be made without prior written permission from CPP. Users are also advised that such unauthorized adaptation, modification, or special version may affect the validity of the thus modified or adapted instrument.

    Any infringer shall be subject to prosecution to the full extend of the law, including but not limited to statutory damages of $100,000 per violation for willful infringement of copyright. more information

    Permissions

    Requests for permission to modify and reproduce or quote CPP materials should be sent to the Legal Department at perms@cpp.com with a full explanation of the requested permission. CPP grants permission for use of its copyrighted materials in a fair, consistent, and research-oriented manner. CPP seriously considers each and every request before making a decision. If permission is approved, it will typically be processed within 10 business days from the day CPP receives all necessary and required information and documentation from the requestor. Please note that in order to maintain the quality of our products, CPP only grants permission to use the most current version of its copyrighted materials. All permission agreements are subject to a permission fee and a processing fee. All fees must be paid in U.S. dollars. Because our permission fees are already discounted, no other discounts apply. Permission must be applied for in writing; authorization from CPP is valid only in written form, signed by an authorized CPP representative. more information

    Permission Request Forms

     

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Print or Pay Invoice

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FAQ

Check out these FAQs for detailed information at a glance.

General Information FAQ

Certification FAQ

Customer Website Guidelines

Certification

To purchase and use the MBTI®, Strong Interest Inventory®, FIRO-B®, or CPI 260® instruments, you first must become certified

Purchase Eligibility Form

We're Here to Help You

Leslie Moroni, CPP's Director of Customer Support Services

CPP, Inc.
1055 Joaquin Road, Ste. 200
Mountain View, CA 94043

Tel: (650) 969-8901
Toll free: (800) 624-1765
Fax: (650) 969-8608

Business Hours: 6am to 4:30pm PST Mon-Fri

Customer Service
custserv@cpp.com

Global Sales