Returns and exchanges must be sent to CPP via traceable methods and be accompanied by a Return Materials Authorization (RMA) number, which can be obtained by calling Customer Relations at 800-624-1765. Returns meeting the following criteria will be credited to your CPP account (no refunds). Account credits are good up to 12 months from date of issuance. Materials must be unopened, in reusable condition, accompanied by a copy of the original invoice, and returned within 60 days of the original invoice date. This policy also applies to administrations. Kits and Money-Saving packages must be returned in their entirety. All sales of electronic PDF documents, videos/DVD’s and PowerPoint presentations are considered final. Test results are not returnable for credit. CPP reserves the right to discontinue scoring any assessment or reports purchased over 12 months previously, including prepaid answer sheets, and any online assessment or reports. This also applies to out of print product.
In order to expedite your credit, please obtain a return authorization number.
Remember to complete the reverse side of the packing list, including the reason for return and the return authorization number, and send with your package to this address:
CPP, Inc. Warehouse
1150 Hamilton Court
Menlo Park, CA 94025